Overview
This Privacy Policy outlines how the company Zakaz, based in Douala, Cameroon, collects, uses, and discloses your personal information when you use their application or website zakazapp.net (collectively the “Service”).
Key Definitions
- Account
- Your unique user account to access the Service.
- Application
- The Zakaz software.
- Company
- Zakaz (the data controller).
- Cookies
- Small data files stored on your device to track browsing.
- Personal Data
- Any identifiable information about an individual.
- Usage Data
- Data collected automatically about your Service usage.
Data Collection
Personal Data Collected
Identifiable information such as:
- Email address
- First and last name
- Phone number
- Physical address details
Usage Data
Automatically collected technical and usage information including:
- IP address and browser information
- Pages visited and timestamps
- Device identifiers and operating system
- Diagnostic and performance data
Data from Application Use
With your permission, the app may collect:
- Location Data: Used for delivery tracking and location-based services
- Contact List Information: Phone book access for enhanced features
Tracking Technologies
Zakaz uses cookies, web beacons, tags, and scripts to track user activity and improve the Service.
Cookie types used:
Essential (Session)
- To authenticate users and enable core functions.
Policy Acceptance
- To record if you accepted cookie use.
Functionality
- To remember user preferences like language or login.
Your Control
- Manage or refuse cookies via browser settings.
Use of Personal Data
Zakaz uses your data for purposes including but not limited to:
Service Operations
- Providing and maintaining the Service
- Managing your account and registration
- Fulfilling purchase contracts
Communication
- Contacting you for updates
- Security information
- Marketing (unless you opt-out)
Business Operations
- Business transfers (mergers, acquisitions)
- Managing your requests
Improvement
- Data analysis and Service improvement
- Marketing optimization
- User experience enhancement
Data Retention
Personal Data
- Retained only as long as necessary for the purposes stated, legal compliance, dispute resolution, and enforcement.
Usage Data
- Kept for a shorter duration unless needed for security or legal reasons.
Data Transfer
Data may be processed and stored in locations outside your jurisdiction, potentially with different data protection laws.
Your Rights to Data Management
Right to Delete
You can delete or request assistance to delete your Personal Data.
Right to Update
You can update or amend your information via your Account settings or by contacting the Company.
Disclosure of Personal Data
Disclosure may occur in the following situations:
Business Transactions
During mergers, acquisitions, or other business transfers.
Legal Requirements
Required disclosures to law enforcement or authorities when legally obligated.
Protection Purposes
To protect Company rights, investigate misconduct, ensure safety, or defend legal claims.
Data Security
The Company uses commercially reasonable methods to protect your data.
Children’s Privacy
- The Service is not for children under 13.
- Zakaz does not knowingly collect data from children under 13 without parental consent.
- If discovered, such data will be removed promptly.
Links to Other Websites
The Service may link to third-party websites with independent privacy policies.
Changes to the Policy
Zakaz may update this Policy occasionally.
Notification Process
Changes will be notified via the Service or email before taking effect. Users are advised to review the Policy periodically.
Contact Us
Questions about this Privacy Policy can be directed to:
01.